Privacy policy

Smarty Box is an online English language school providing personalised English lessons and English-language training for children, teenagers and adults.

Legal business name: [Insert legal business name if different from Smarty Box]

Trading name: Smarty Box

Website: thesmartybox.net

Email: info@thesmartybox.net

Business address: [Insert business address]

For privacy-related questions, please contact us at info@thesmartybox.net.

When you use our website or contact us, we may collect information such as:

• Your name
• Email address
• Telephone or WhatsApp number
• Information you provide when making an enquiry
• A child's name and age where a parent or guardian provides this information when enquiring about lessons
• Any other information you voluntarily provide to us

We may use the information you provide to:

• Respond to enquiries
• Provide information about our English programmes
• Arrange consultations, assessments or lessons
• Communicate with students, parents, guardians or clients
• Manage our teaching services
• Improve our website and services
• Respond to questions or requests
• Maintain appropriate business and administrative records

Smarty Box provides English education to children. We take the privacy of children's information particularly seriously.

Our website is not designed to collect personal information directly from children. Information relating to children is generally provided by a parent or legal guardian when making an enquiry or arranging lessons.

Where children participate in lessons, relevant educational and student information may be processed through our teaching platform, ClassIn, which is separate from the Smarty Box website.

Parents or legal guardians may contact us if they have questions about information relating to their child.

Our website may direct visitors to contact Smarty Box through services such as WhatsApp or WeChat.

When you choose to communicate with us through these services, your information is also subject to the privacy policies and terms of those respective platforms.

We do not control how WhatsApp, WeChat or other third-party platforms process information.

Smarty Box uses Google Analytics to help us understand how visitors use our website.

Google Analytics may collect information such as pages visited, approximate geographic location, device and browser information, how visitors arrived at our website, and general website usage and interaction data.

This information helps us understand website traffic and improve the website and our services.

Our website may use cookies and similar technologies to improve functionality, understand website usage and support analytics.

You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Smarty Box may use third-party services to operate and improve its business, including Google Analytics, WhatsApp, WeChat and ClassIn.

These services may process personal information in accordance with their own privacy policies.

Smarty Box does not sell personal information to third parties.

We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes and complying with legal or regulatory obligations.

Depending on applicable law, you may have rights relating to your personal information, including the right to ask what personal information we hold about you, request correction of inaccurate information, request deletion where appropriate, ask how your information is being used, object to certain processing, and withdraw consent where processing is based on consent.

To exercise a privacy right or ask a question about your personal information, contact info@thesmartybox.net. We will respond to reasonable requests within the timeframe required by applicable law.

Smarty Box provides online English services to students and clients internationally. Personal information may therefore be processed or stored using service providers located in countries outside your country of residence.

Where required, we will take reasonable steps to ensure that personal information is handled in accordance with applicable privacy requirements.

Smarty Box operates from South Africa and takes reasonable steps to comply with applicable South African privacy legislation, including the Protection of Personal Information Act (POPIA), where applicable.

Where we provide services to individuals in other countries, additional privacy rights or requirements may apply depending on the circumstances.

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements.

The updated version will be published on our website with a revised effective date.

Smarty Box

Email: info@thesmartybox.net

Website: thesmartybox.net

Business address: [Insert business address]